Handle a disruption

Publish a delay or cancellation and move affected bookings.

Publish

On /dashboard/platform/disruptions choose the flight, the type, and a public summary of up to 500 characters. It appears on /status.

Prepare a replacement

Provision or open a flight on the same origin and destination and confirm it has authorized inventory.

Reaccommodate

For each affected booking choose the replacement flight and bucket and confirm.

Refund where needed

If the traveler declines, cancel through Payments and refunds using the reason disruption.

Boarded and flown passengers are not eligible for recovery.

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